How It Works

A structured buying and support flow keeps customers from guessing which tool or diagnostic path they need.

Submit the use case.
Vehicle/equipment type, engine, symptoms, systems needed, and screenshots.

Confirm compatibility.
We review likely coverage, software needs, adapter requirements, and support level.

Choose kit or service.
The buyer selects a scanner kit, training package, support session, or fleet plan.

Setup and support.
Close the loop with first connection, tutorial content, and troubleshooting support.

Required intake fields

Unit number, year/make/model, engine model, mileage/hours, active codes, inactive codes, symptoms, recent repairs, derate status, location, urgency, screenshots, contact info.